Roy & Susan Anderson

Atwater, CA 95301

(800) 401-2871

(209) 358-1102



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Why use a travel agent?
1/7/2007 3:49:05 PM Link 0 comments | Add comment

We have (luckily distant) relatives who would rather shop online than call us.  Yes, that's a bit rude, but not only that, they're probably costing themselves a lot of money.   Don't get us wrong here, the internet is one of the best places to research information prior to purchase of a cruise....or any travel for that matter.  

For our purposes today, we'll talk about just purchasing directly from the supplier rather than use your travel agent.  (us, we hope!)  With cruises and tours particularly, this is dangerous unless you are truly an expert in the field.  This isn't like purchasing an airline seat, although that may well be a part of the package.  As you know, an airline seat is an airline seat...not a whole lot of difference there.  But a stateroom on board ship, or a tour to Italy (for example) have lots of variations, and therefore costs etc.  Your professional travel agent knows exactly what those differences are and why you might want some things, and not others.  In short, they get to know you, the passenger.  Online, you're just another number in most cases.

Did you know that 85% of people who visit travlocity purchase their travel form their local travel agent?  This is particularly telling.   We take the time to find out the needs, desires and sometimes the budgets of our clients so that we know when they return from their trip they will be happy and ready to book from us again.

We haven't mentioned costs you say?  That's because in most cases, a travel agent costs you absolutely nothing.  We get paid by the suppliers.  (cruise lines and tour companies)  So the only factor is the passengers themselves.  Are you able to save money by dealing with someone online?  Most of the time the answer is no.  Mainly because most people who try to shop online try to compare apples to oranges.   Let's take a cruise for example:  You go online and see a cruise with an itinerary you like.  Then you start shopping to find a lower price.  First thing you'll notice is you need a travel date.  If you change that date, you change the whole you can't compare one site with another unless you use the same exact date.  The next thing is the ship.  Change cruise lines and look for the same thing...different rate again.  After all, you can't buy a luxury cruise line for the price of a mass market just isn't going to happen.  Then you choose the lowest priced stateroom you can find.  You have no idea if that room is right over the top of the disco or whatever, but it's a low price.  In short...we do all this for you, and we know where everything is, how it's priced, and why.  We do the shopping for you to find the best deal.  And often times when a client "thinks" they have found a great deal on line, our price is less anyway.  There are a number of reasons for this.  Suffice to say...that's why you need to talk with us.  We know how to "work the systems" to get the best bargains.

So, even if you decide not to use our services, please find a good competent travel professional and deal with them.  If you don't get the service you think you should have, then switch agents.  Likely, you'll find one who'll make sure your trips are the best ever, and at the best possible price.  Good Luck, and Good Travels!

Why a cruise?

People ask us all the time:  "why should I take a cruise?"  OR, more likely "my wife (or husband) says he / she doesn't want to take a cruise".   It's funny to us because we know that in over 90% of these cases where we've actually gotten someone to take a cruise, they've booked another cruise, usually within a few months of their return from the first one.  So, why are these people so adament about not wanting to go on a cruise?  Likely because they haven't got a clue as to what a cruise is all about these days.  Here's a couple of real examples:

My own brother in law.  My sister wanted to go, so he said OK.  They went with us and several other couples, many of whom they knew, so they were more comfortable with going with this particular group.  I remember distinctly that "John" told me that he'd take several books along as he likes to read, and there wouldn't be enough to do on board to keep him busy.   After we returned from the trip, I asked him how much reading he got done.  He said "other than the airplane to and from San Juan, Puerto Rico, I didn't crack a book!"  

A retired navy man in his 50's tells us he won't set foot on another ship.  He'd had enough of that in the Navy.  Yes, I know this sounds dumb, but it actually happened, and it's happened more than once.  Same guy after a cruise that his wife MADE him go on...asking us about what's the best time to go to Alaska on a cruise so he can go again.

Have you ever tried to explain what a cruise is all about?  If you have a good explanation, we'd love to hear from you, because I've been on nearly 50 cruises and I still can't explain a cruise to someone who hasn't got a clue.  If they know absolutely nothing about a cruise, how do you put into words all the wonderful things about a cruise?  It simply has to be experienced to be believed.  And, of course, the value of a cruise is another aspect of why they're becoming so popular.  But that's food for a whole different article.  Keep watching, and we'll keep writing...

7 Seas Cruise Co. / Roy & Susan Anderson 


11/29/2006 1:14:35 PM Link 0 comments | Add comment

 What's made all the big time internet companies what they are today is price.  Let's face it, we all want a good deal.  Unfortunately, while this will work with most Hotel rooms and airline seats, it won't work for major vacations, particularly cruises.  And the reason is simple.  Cruising (for instance) is a lot more complicated.  An airline seat is an airline seat.  They are all the same unless flying business or first class.  But a cruise is a whole different ball game.

Stateroom size comes into play.  inside, ocean view, or private balcony?  How about a suite or mini-suite?  What about location of the stateroom on the ship itself?  Want your stateroom right over the top of the disco?  How about space ratio?  Do you know what that is?   And we haven't even discussed itineraries, options, children's programs, date of sailing and all the other factors that work into the pricing of your cruise.  It just isn't that simple.  And that's why shopping for a cruise isn't as simple as a good price.

Our agents approach every sale from the standpoint of putting themselves on board that ship & in the client's shoes.  What does the client expect from their cruise experience.  Are they shoppers or beach bums, or a little of each?  Do they favor scenery or historical sites?  Both?  These are some of the questions we ask our clients when they contact us.  Why?  Because then we can suggest the right ship, the right itinerary, and help them pick the stateroom best suited to what their needs are...not on the price.  Then, when we agree this is what the client wants, we'll go out and get the best possible price for that cruise.  Getting the most for the dollar spent is called VALUE.   Price is not's simply a monetary figure that means nothing.  

Our agents spend hours and hours a day (often more than 8 hours) at least 5 days a week (sometimes more) learning all they can about the ships, itineraries, ports of call, children's programs on board, what one cruise line might do better than another, or one ship within a cruise line that might be better (or worse) for a specific reason.  Then, as we work with each prospective client, or repeat customer, we can usually fit them on the right cruise at the right price.  (there's that word VALUE again)  And, by the way, we don't just study the ships.  As owners of 7 Seas Cruise Co., my wife and I have logged nearly 50 cruises on various lines and ships.  When you deal with 7 Seas, you can be sure we know what we're talking about.   We hope you enjoy this blog.  We'll try to keep you informed and up to date as we go along.  Let us know if there's a subject you'd like to see tackled here.......Roy & Susan Anderson / 7 Seas Cruise Co.


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11/28/2006 12:15:31 PM Link 0 comments | Add comment

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